Whether in our kitchens, dining rooms, event venues or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members.
We are currently recruting for Seasonal Pro Shop Assistants to join our Golf team.
Responsibilities
- Responsible for efficient and friendly customer service throughout the pro shop, checking in golfers, accurately ringing up charges at the register and properly checking in all golfers prior to play
- Ensure proper cash handling procedures as well as making sure that all standards of operations are being met
- Maintain control of the tee sheet, including walkups and pairings. Collect all guest, cart and other fees
- Respond to inquiries and make tee-times for Members and guests both in person and over the phone
- Promote the game of golf and promote the Club while maintaining a high level of professionalism and service
- Develop relationships with Members and guests
- Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas
- Keep up inventory levels of constantly stocked items (i.e. shirts, socks, gloves, hats, balls, etc.)
- Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures
- Take care of all return merchandise and issue proper credits to customer.
- Perform close of business functions following guidelines and procedures established by the Club
- Ensure daily assignments are completed in respective areas to meet Club standards (i.e. orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.)
- Notify supervisor of Member/Guest complaints at the time they occur
- Resolve customer complaints as soon as possible
- Work well under pressure, coordinating multiple tasks at any given time.
- Maintain focus and attention on detail.
- Maintain good conduct and safe working habits in all areas while ensuring that others are acting safely.
Requirements
- Leaving certificate or equivalent
- Must have good customer service skills
- Good knowledge of golf required
- Knowledge of golf merchandise
- Golf Shop experience preferred
- Requires responsibility and accountability
- Must have good time/task management, and a positive and upbeat attitude
- Ability to communicate well verbally and in writing
- Ability to understand and carry out verbal and written instructions
- Ability to interact professionally and maintain effective working relationships with management, co-workers and members
-Must be able to multi-task and work in a fast paced environment
Staff Benefits Include:
- Company Funded Educational Programs
- Discount on dining options of up to 50%
- Reduction on accommodation for family and friends
- Discount for Spa treatments and products
- Use of Health Clubs
- Staff Dining Facilities
- Staff Parking
- Service awards
- Employee of the year
If you are seeking a rewarding career that involves first rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining The Fota Collection.
Apply now