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Guest Service Agent

Have a look at all positions we have on offer. A shuttle bus may be provided to and from the city to facilitate associates working at the Resort, please note this is subject to demand.

As part of any recruitment process, The Fota Collection collects and processes personal data relating to job applicants. The Company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. The Fota Collection complies with its obligations under the Regulations by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We need to process data to take steps at your request prior to entering into a contract with you. We may also need to process your data to enter into a contract with you. In some cases, we need to process data to ensure that we are complying with its legal obligations.

If your application is unsuccessful, The Fota Collection may keep your personal data on file in case there are future employment opportunities, for a period of 12 months, for which you may be suited. You are free to withdraw your consent at any time.

By submitting your application you are agreeing to the details contained in aforementioned notice.

By: Lorraine O'Mahony | Posted on: 22 Mar 2021

Whether in our kitchens, dining rooms, event venues or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge.  We achieve this only through the excellence, innovation and passion of our team members. 

We are currently recruiting for Guest Service Agents.Must be available to work all shift patterns over a seven day period.

 

Confirmation of commencement will be dictated by government guidelines. 

Interviews currently been conducted virtually.

 

  Staff Benefits Include:

- Company Funded Educational Programs

- Discount on Dining options of up to 50%

- Reduction on accommodation for family and friends

- Discount for Spa treatments and products

- Use of Health Clubs 

- Staff Dining Facilities

- Staff Parking

 

Requirements

- Fluent English

- Knowledge of Opera desirable

- Excellent Customer Service Skills

- Report Writing, Data Analysis and strong Administration Skills

- 2 years Experience/Training in a similar role

- Good Knowledge of the Local area

- Excellent Oral and Written Communication

- Leaving Certificate or equivalent, 3rd level Hospitality Diploma preferred

- Intermediate Computer Skills

- Excellent Grooming

 

Our individual Guest Service Agents perform a crucial role in the organisation as they often present the first point of contact with potential guests and are therefore required to present Fota Island Resort in a positive, efficient and professional manner.  They must have the ability to build and grow their knowledge and understanding of every aspect of the Resort's facilities and crucially, be able to convert accommodation, golfing, spa and other enquiries into confirmed bookings whilst creating a 5 star first impression. They must also deal with all the Guest requests and Front Desk requirements. The ideal candidate must  must possess the ability to anticipate the guest needs and deal with it accordingly.  

 

 If you are seeking a rewarding career that involves first rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining The Fota Collection.

 

Apply now